Privacy Policy
Effective Date: 01/12/2026
Prime Healthcare Billing and Consulting ("Company," "we," "our," or "us") is committed to protecting the privacy and confidentiality of the information we collect and manage. This Privacy Policy explains how we collect, use, disclose, and safeguard personal and sensitive information, including protected health information (PHI), in accordance with applicable federal and state laws.
1. Information We Collect
We may collect the following types of information in the course of providing medical billing, consulting, and administrative support services:
a. Personal Information
Name, address, email address, phone number
Business and professional contact information
Login credentials for client portals (where applicable)
b. Protected Health Information (PHI)
When acting as a business associate to healthcare providers, we may have access to PHI, including but not limited to:
Patient demographic information
Insurance and payer information
Billing codes, claims data, and payment information
Dates of service and treatment-related administrative data
c. Technical and Usage Information
IP address, browser type, and device information
Website usage data collected via cookies or analytics tools (if applicable)
2. How We Use Information
We use collected information for legitimate business purposes, including:
Providing medical billing, revenue cycle management, and consulting services
Submitting and managing insurance claims
Communicating with clients, payers, and vendors
Improving our services and operational efficiency
Complying with legal, regulatory, and contractual obligations
We do not sell, rent, or trade personal or health information.
3. HIPAA Compliance
Prime Healthcare Billing and Consulting complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable state privacy laws. When handling PHI, we act as a Business Associate and only use or disclose PHI as permitted by our Business Associate Agreements (BAAs) and applicable law.
4. Information Sharing and Disclosure
We may disclose information only as necessary and permitted:
To healthcare providers we support
To insurance payers for billing and reimbursement purposes
To authorized vendors or subcontractors who are contractually obligated to safeguard information
When required by law, regulation, court order, or legal process
All third parties with access to sensitive information are required to maintain appropriate confidentiality and security safeguards.
5. Data Security
We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. These measures may include:
Secure systems and encrypted communications
Role-based access controls
Confidentiality agreements with contractors and vendors
Despite our efforts, no system can be guaranteed to be 100% secure.
6. Data Retention
We retain personal and health information only for as long as necessary to fulfill business, legal, and contractual obligations. When information is no longer required, it is securely destroyed in accordance with applicable laws and best practices.
7. Your Rights
Depending on your role (client, provider, or individual), you may have rights under applicable privacy laws, including the right to:
Request access to or correction of your information
Request information regarding how data is used or disclosed
Request restrictions where legally permissible
Requests should be submitted in writing using the contact information below.
8. Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance user experience, analyze site traffic, and improve our services. Cookies do not collect protected health information.
You may choose to disable cookies through your browser settings; however, doing so may affect certain website features.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.
10. Contact Information
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:
Prime Healthcare Billing and Consulting
Email: primehbc@yahoo.com
Phone: (702 208-9537